1. General: These terms and conditions are made between Ecosystem Ltd T/a officerocker.co.uk ("the Supplier") and the Customer and shall apply to all orders placed by the Customer and adopted by the Supplier whether written or oral and whether expressly mentioned or not.

2. Supply: In the event that the Customer does not receive the goods specified in this order the Customer shall notify the Supplier within 7 days of the date of the invoice.

3. Price: All prices include delivery charges to the UK mainland (subject to site survey) but exclude VAT and are correct at the time of the making of the contract with the Purchaser. Deliveries will normally only be made to the ground floor for shredders unless agreed, in advance, by Ecosystem Ltd T/a officerocker.co.uk. Ecosystem Ltd T/a officerocker.co.uk. reserves the right to modify prices. If prices on the website are not correct due to any errors or omissions on our part, we will inform you of the correct price and you will have the right to amend or cancel your order. If an item’s correct price is higher than our quoted price, we reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. However, we might at our discretion decide to honour the lower (incorrect) price and send the item in order to avoid causing you any inconvenience.

4. Passage Of Risk: The Customer shall inspect the goods on delivery and any defect must be notified in writing within 7 days after delivery of goods otherwise it is expressly agreed that the risk passes to the Customer 7 days after delivery of the goods to the Customer's premises.

5. Indemnity: Following inspection of the goods the Customer warrants that it will not allow them to be used by its servants, employees, sub-contractors or customers without proper instruction and supervision having due regard to matters of safety and careful and proper operation. The Customer hereby indemnifies the Supplier against all claims howsoever arising where the Customer is in apparent breach of this clause.

6. Warranty: Where a manufacturer supplies a guarantee specific to the product you have purchased, you must complete the product registration and contact the manufacturer directly in the event of product failure. All freight charges to and from the manufacturer shall be the sole responsibility of the Purchaser unless otherwise agreed in writing and in advance.

7. Retention of title: It is a condition of the contract that the property in all the products delivered by the Supplier to the Customer shall remain vested in the Supplier until payment due under all orders placed with the Supplier by the Customer has been made in full. The Supplier may repossess any goods in respect of which payment is overdue by 30 days from the date of delivery and thereafter resell the same, and for this purpose the Customer hereby grants irrevocable right and licence to the Supplier and its servants and agents to enter upon all or any of the customers premises in normal business hours; this right shall continue to subsist notwithstanding the termination of the contract for any reason and is without prejudice to any other rights of the Supplier.

8. Condition: Until payment in full has been made the Customer shall hold the goods as bailee in a fiduciary capacity for the Supplier and it shall be the responsibility of the Customer to keep the goods in good repair and condition at his own expense.

9. Default on Payment: Subject to any indulgence granted by the Supplier to the Customer in respect of specific orders it is hereby agreed that if the Customer is in default in payment after 30 days from the date of the delivery of the goods, interest shall be payable in respect of the outstanding monies at the current Judgement rate under Section 69 of the County Courts Act 1984 and all regulations passed thereunder or subsequently amended.

10. Addressees: Our website and the offers contained therein are exclusively intended for Internet users within the United Kingdom.

11. Website Content: We accept no responsibility for the topicality, accuracy, integrity or quality of the information provided on this site. We will not be liable for claims against us regarding damages of any kind arising from the use of this site or information contained therein, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless wilful or gross negligence on our part can be proven. Before using any product provided by us, please always refer to the instruction manual provided.

12. Referrals and Links/Banners: Information made available on our Internet pages may contain links to pages which are not maintained by us (e.g. "hyperlinks"). We cannot be held responsible for the content of such linked pages, unless we were to have full knowledge of incorrect, illegal or criminal content and the technical means to prevent visitors to our site from viewing those pages. All linked pages are checked at the time of publication on our website. However, we cannot be held responsible for subsequent changes or additional links to these pages, which are found to contain incorrect, illegal, or criminal content. Due to the special nature of Internet technology, we cannot warrant the integrity or accuracy of the information contained on our website. Links to external websites (e.g. via hyperlinks or banners) are not our responsibility, but rather the sole responsibility of the operator of the respective linked page. We hereby expressly declare that no illegal content was in evidence on the linked page at the time of establishing the link. We have no bearing on current or future presentations, content or authorship on linked pages. As such we do not wish to be associated with the content of linked pages updated after a link has been assigned to our website. Moreover, we do not endorse the content of external websites.

13. Offers are Subject to Confirmation: All offers are subject to confirmation and are not binding. We reserve the right to alter, extend, or delete parts of or the totality of our product and service offering without prior notice. All offers are subject to availability.

14. Credit for Returned Products: No products may be returned for credit unless agreed by Ecosystem Ltd T/a officerocker.co.uk in writing, and any credit, if granted may be subject to the deduction of handling charges, cancellation charges and to adjustment depending on the condition of the products returned. The amount of such reduction or adjustment to be determined by Ecosystem Ltd T/a officerocker.co.uk. Goods shall be returned in their original packaging. The purchaser is responsible for goods in transit insurance above and beyond what is provided as standard by the appointed carrier. Goods returned for any reason must be dispatched by the Purchaser within SEVEN DAYS of receipt of the goods by them, according to the date and time of original proof of delivery notice. Any returns after seven days may not be credited.In accordance with those terms and conditions, the Purchaser accepts the delay in returning goods for refund may invalidate any credit being given.

15. Refund Policy: Distance Selling Regulations
If you are unhappy with your purchase and advise us in writing within 7 days of receipt we will refund the full sales price. Provided the goods are returned at your cost in the original packaging and in re-saleable condition.
NB Please contact us for a returns number. Returned goods will not be accepted without this number.
DO NOT RETURN ANYTHING TO ECOSYSTEM. WE WILL ISSUE YOU WITH ADDRESS TO RETURN THEM TO.
If the product arrives damaged, please ensure that you mark the carrier’s delivery note as "DAMAGED". We will then arrange for either spare parts or a replacement to be sent to you. If you prefer a refund, then this will be arranged after we have collected the product and we will ensure that the refund is made to you within 28 days of receipt of your request.
We will handle your complaint fairly, confidentially, effectively and speedily - always acknowledging a complaint within 5 working days, notifying you of the timescale involved and keeping you informed of our progress.
This does not affect your statutory rights as a consumer.